Every KISSA piece is made with care. Please read the following terms before placing your order, particularly when ordering to custom measurements.
Shipping
We offer free standard shipping across India to serviceable pincodes.
Processing and estimated delivery timelines are displayed on the relevant product page or at checkout. Custom-measurement orders may require additional production time.
You will receive tracking details once your order has been dispatched. If a delay affects your order, we will communicate the revised estimate.
Order Cancellations and Changes
Cancellation requests are accepted only before order processing begins.
Processing begins when we start preparing your garment for fulfilment, including allocating it for packing or beginning cutting or custom production. We will notify you when your order enters processing.
Once processing has begun, we cannot accept change-of-mind cancellations or changes to the selected size, measurements or design.
To request a cancellation, contact [KISSA support email / WhatsApp number] immediately with your order number. Eligibility depends on the order’s status when your request is received.
Approved cancellations will receive a full refund. If KISSA cannot fulfil your order, we will notify you and refund the amount paid.
These conditions do not limit remedies available under applicable consumer law.
Returns: Size-chart Orders
Products ordered in a standard size from the KISSA size chart are eligible for return requests within 4 calendar days of delivery, subject to the conditions below.
The garment must:
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Be unworn, apart from a brief indoor fit trial, and unwashed.
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Have its original tags attached.
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Be free from stains, perfume, makeup, damage and alterations.
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Be returned with its original inner packaging and any accessories supplied.
Please contact us within the return window. The deadline applies to submitting your request, not to the courier completing collection.
For eligible returns due to fit preference or a change of mind, a ₹150 reverse-pickup fee will be deducted from the refund. We do not retrospectively charge for the original free standard delivery.
Custom-measurement Orders
Custom-measurement garments are prepared using measurements confirmed by you and are not eligible for change-of-mind returns or refunds.
Please check your measurements carefully before confirming them. If a garment matches your confirmed measurements but does not fit because those measurements were incorrect, this is not a manufacturing defect.
Custom orders remain eligible for assessment for an alteration or exchange where there is a documented fit issue. Where the issue results from measurements supplied incorrectly by you, any alteration, remake or shipping charges will be explained and agreed before work begins.
If we supply an incorrect garment, a defective garment, or a garment that does not match the agreed measurements or description, we will arrange an appropriate remedy at no additional cost. This may include an alteration, replacement or refund, as applicable.
Exchanges
Exchange requests must be submitted within 7 calendar days of delivery.
Both standard-size and custom-measurement orders may be considered for exchange for the following reasons:
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A size or fit issue, subject to the custom-measurement terms above.
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Receipt of the wrong product or size.
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A manufacturing defect or damage present on delivery.
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A garment that materially differs from the agreed specifications.
For a standard-size fit exchange, a ₹150 reverse-pickup fee applies. KISSA will cover standard delivery of the replacement.
Exchanges are subject to availability. If a standard-size replacement is unavailable, we will offer an eligible refund or an alternative you agree to. Custom-order remedies will be assessed according to the issue.
One voluntary size or fit exchange is permitted per order. Following that exchange, further change-of-mind returns or exchanges are not available. This restriction does not apply if the replacement itself is defective, incorrect or otherwise gives rise to a remedy under applicable law.
Video and Supporting Evidence
Please record a clear, continuous unboxing video showing:
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The sealed parcel and shipping label.
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The parcel being opened.
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All contents received.
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Any visible damage, missing item or discrepancy.
For a return or exchange request, share your order number, reason for the request and a clear video showing the garment, tags and relevant issue. For measurement concerns, we may request photographs or a video of the garment laid flat alongside a measuring tape.
Please retain the garment and packaging while we review your request. Supporting evidence helps us verify the issue and process it promptly.
If an unboxing video is unavailable, contact us with the evidence you have. Claims involving defects, incorrect goods or other statutory rights will be assessed on the available evidence and will not be rejected solely because an unboxing video was not recorded.
Incorrect, Damaged or Missing Items
Please inspect your order on delivery and report any incorrect, damaged or missing item as soon as possible, preferably within 48 hours, with your order number and supporting evidence.
Where the issue is attributable to KISSA or delivery damage, we will cover the necessary collection and replacement costs or provide an applicable refund without those deductions.
The reporting period helps us investigate promptly; it does not exclude rights relating to hidden defects or other remedies available under applicable law.
How to request a Return or Exchange
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Contact wearkissa@gmail.com / WhatsApp number] within the applicable request window.
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Include your order number, delivery date, reason and supporting photographs/video.
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Wait for our assessment and return instructions before sending the item.
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Pack the approved item securely with its tags, inner packaging and included accessories.
Please do not send products to an address without confirming the return instructions with us.
Where reverse pickup is unavailable, we will agree on an alternative shipping arrangement and explain any applicable costs before you send the item.
Inspection and Refunds
Returned products will be inspected to confirm that they match the request and meet the applicable eligibility conditions.
If a voluntary return is declined following inspection, we will explain the reason and provide relevant evidence. Any cost of sending the item back to you will be communicated before shipment.
For approved returns, we will initiate the refund within 5 business days of receiving and inspecting the item. For approved cancellations, we will initiate the refund within 5 business days of approval.
Refunds will normally be made to the original payment method. Any permitted reverse-pickup deduction will be shown clearly. We do not deduct that fee when the return results from our error or a verified defect.
Your bank or payment provider may require additional time to credit the refund. We will share confirmation once it has been initiated.
Additional Conditions
We may decline voluntary returns or exchanges for garments that have been worn beyond a fit trial, washed, altered, damaged after delivery, or returned with missing tags or included items.
Minor differences caused by lighting or screen settings may occur. This does not excuse a material difference between the product supplied and its description.
Nothing in this policy excludes or restricts rights or remedies available under applicable Indian consumer law.
Contact and Grievances
For order assistance:
Email: wearkissa@gmail.com
WhatsApp / telephone: +91 9958584259
We will acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt.