Refund policy

Returns, exchanges and cancellations — before launch

Our sales policy is being finalised and will be published before orders open. The information below explains how to contact us; it does not set a confirmed return or cancellation window.

Return and exchange eligibility

The request window, item-condition requirements, exclusions and treatment of custom-size orders are not yet confirmed.

Cancellation requests

If you need help with an order, contact us with your order number as soon as possible. Cancellation cut-offs and any restrictions will be confirmed before launch.

Charges and refunds

Return shipping responsibility, exchange charges, refund method and processing time are not yet confirmed. Please wait for instructions before sending an item back.

Damaged, incorrect or incomplete orders

Contact us with your order number and a description of the issue so our team can review it. Do not include payment card details.

How to get help

Visit our Exchange & Return Portal or Contact Us. Self-service return requests are not yet active.

Nothing in this notice is intended to limit rights you have under applicable law.